In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history–with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of “distributed trust,” a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape–and explores what’s next for humanity.
Rachel Botsman is a lecturer at the Oxford University’s Said Business School and a world-renowned expert on technology and trust. She was named one of the 50 most influential management thinkers in the world by Thinkers50, Most Creative People in Business by Fast Company and a Young Global Leader by the World Economic Forum. She writes for the Harvard Business Review, Wall Street Journal, The Guardian, Wired, and was the co-author of the influential book What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live. Rachel has appeared on NPR, CNN, BBC, and will present in the upcoming documentary series for PBS series ‘First Civilizations’ on the history of trade. Her TED talks have been viewed over 4 million times.